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9.0.2 failed-payment email template
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Joe Payne2  
#1 Posted : Monday, October 19, 2020 1:47:53 PM(UTC)
Joe Payne2

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isn't there supposed to be a default email template to the shopper for when a payment fails to process?
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shari  
#2 Posted : Friday, October 23, 2020 8:02:33 AM(UTC)
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Payment authorization failed & Payment capture failed

These are two related events that can be used to trigger an email if a payment authorization or capture transactions are failed.
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Joe Payne2  
#3 Posted : Friday, October 23, 2020 9:22:09 AM(UTC)
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Correct. Those are triggers. My question was: shouldn't there be an email template in the default store?

There's no email template for failed payments. Pretty sure Gold used to include a standard payment-failed email template, didn't it?
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Katie S  
#4 Posted : Friday, October 23, 2020 1:26:42 PM(UTC)
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Hi Joe,

We did have some email templates for the auto-ship subscriptions, but I don't think we had anything specific to a failed payment email.

I found this list off the help site.

http://help.ablecommerce...mail/email_templates.htm

It should be easy to add with the triggers available.

Thanks
Katie
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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Joe Payne2  
#5 Posted : Friday, October 23, 2020 2:08:05 PM(UTC)
Joe Payne2

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Ok thanks. For some reason I was thinking the default install included a payment-failed email template. Apparently not! lol
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