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I have checked my settings numerous times and they are correct because I'm able to use the login information in other software. My SMTP port is 465 and I have "Enable Secure SMTP" check, but the system will not respond with a successful email being sent.
I've also tried with the "Enable Secure SMTP" unchecked, same results. It is not my settings, since they work perfectly on multiple other software. I have also turned off all firewall settings just to make sure the issue is not there.
What else should I try?
Thanks
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Try port 587 without secure checked
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I did with both secure checked and unchecked, I just went to the actual server and turned off the firewall. I'm continuing to test, will let you know of my results.
Many thanks Joe
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I have tried it every which way I could, one of the main difficulties is that Ablecommerce hangs when trying to set up the configuration and the only way to do anything is to literally close the browser, and open up a new instance and start again.
I am not sure if Ablecommerce is sending the information directly to my remote exchange server, or its trying to use the SMTP components and credentials on my local server itself. Either way I'm not worried about it, once I moved the site to a dedicated server online, I'll troubleshoot it then. If anyone is interested, the error message is below.
I have tried various configurations both checking and unchecking the secure SMTP checkbox, using the following ports: 25, 465, 587, Port 587 gets rejected instantly, on Port 465, which is the port that I'm using in various other software, the system seems to hang.
Many Thanks
Error sending email with subject 'Radios For Less: SMTP Settings Updated'. View less
Exception: The operation has timed out. Stack Trace: at System.Net.Mail.SmtpClient.Send(MailMessage message) at CommerceBuilder.Messaging.EmailClient.Send(MailMessage mailMessage, SmtpSettings smtpSettings, Boolean throwOnError)
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Exchange servers provided via cloud services like Office 365 require additional configuration on the Exchange side to work with Able.
At least this has been my experience with Able Gold. Given v9 uses the same core .Net routines to handle email, the issue probably exists in v9 as well.
I believe the solution is to enable some sort of “legacy” support on the Exchange side of the equation.
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I'm using rack space for my exchange server. Never had an issue with any other software, I'll worry about it when it's time to launch. I was just curious if the "send_to_a_friend Error " error, that appears on the header even without sending the message had anything to do with the email a friend not working.
I will wait for support, also extremely interested in the issue with authorize.net, let's see if they come back with a more detailed answer than just the one line comment.
Many thanks
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You mean the one line comment that went from “This has been reported as a bug” to “This will be considered as a future enhancement”?
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Yeah that line, I'm going to continue this on that particular post so maybe others can join in.
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No matter what I have tried, I could not get ablecommerce to communicate with my email server, I am able to communicate with my email server using numerous other software with absolutely no problem whatsoever, only Ablecommerce is giving me a hard time. I would appreciate any assistance that you can give. Also, although I'm pretty sure this is absolutely nothing to do with the problem, you have an extra curly bracket on on your backend code  Email-Page.jpg (453kb) downloaded 6 time(s).for your email configuration form, please view the picture. Many thanks
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Please check the /App_Data/Logs/app.log file and copy full error details for test email failure. The curly brace in screenshot seem to be misplaced razor code block end in your page.
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The extra curly bracket is in your page, not mine. It's an extra curly bracket that goes back to the very first version of version 9. In other words, your code, not mine.
As far as the email configuration, I got it working on a non-secure connection, I'll worry about it once we move it to a hosting service.
Thanks
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Originally Posted by: ray22901031  The extra curly bracket is in your page, not mine. It's an extra curly bracket that goes back to the very first version of version 9. In other words, your code, not mine.
I see, I looked at the page in a 9.0.2 install but it wasn't appearing Visually in my case. In HTML source I can see a misplaced extra curly brace. It doesn't appear to cause any trouble for the page function it seems just being outputted as text. Thanks for pointing it out, this is reported.
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It's difficult to see because it's way at the bottom. I only saw it when I was doing different resolutions test to see how our site would look. You are correct, it's not doing anything, but just wanted to let you guys know. I also knew it had nothing to do with the secure email server configuration problem that I seem to have.
I'm glad you were able to acknowledge it.
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