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Hi It could be a serious issue but I'm not sure how could it happen. I may seem it once before but didn't pay attention to it. But after this, it let me believe that there is an issue. Here is the issue: A customer (I named it "Mr. A") who was creating a user account from GA before checking out his order. He was using his PC at home making the order so it was not a public PC. Per customer, all of a sudden, his screen was showing up another user (I named "Mr. B") info and Mr. B was in Florida!!! He sent me a screenshot to verify the issue. I checked the info Mr. A sent to me and confirmed that there was a customer "B" in our system that matched the info from Florida. The order from the "Mr. B" was made 1 hr ahead of Mr. A. Currently, the website has just upgraded to: 9.0.2.6218 Marco Edited by user Tuesday, April 7, 2020 3:03:35 PM(UTC)
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Rank: Administration
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Hi, can you please name the page that screenshot was taken from.
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Rank: Advanced Member
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It didn't show the link but I can send you the image instead
-M
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Rank: Advanced Member
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This is a reply from the customer who told when did the issue happen:
"It was directly after the first step in the new customer page. It asks you to fill in all your info as well as create a password. After I submitted that page it took me to the page I sent you a screenshot of. I click on my cart to see if it was still correct and when I tried to check it out again it displayed the correct info. "
-M
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Rank: Administration
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Can you please send the image in private message or email me.
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Rank: Advanced Member
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Hi, Please share the screen capture which user have provided. You can send me the link in private message. I am looking into it, and it requires your support to reproduce the issue. Also please tell me details about your website and any other information which you think might be helpful. Edited by user Wednesday, April 8, 2020 4:54:24 AM(UTC)
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Rank: Advanced Member
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Originally Posted by: mazhar  Can you please send the image in a private message or email me. I tried to PM you with pictures but the apps seem to don't like picture attachment. Can you PM me your email so that I can send images Marco
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Rank: Advanced Member
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Originally Posted by: Naveed Ashraf Hi,
Please share the screen capture which user have provided. You can send me the link in private message.
I am looking into it, and it requires your support to reproduce the issue.
Also please tell me details about your website and any other information which you think might be helpful. Can you PM your email so that I can send pictures Marco
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Rank: Advanced Member
Groups: Admin, Administrators, Developers, Registered, HelpDesk, Authorized User
Joined: 7/31/2019(UTC)
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I sent my email address in PM. Please check |
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Rank: Advanced Member
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It is happening again!!!
This time, a customer creating a user account could see information from my staff account!
I think you guys need to take it series this time.
Last time, I was told that it could be caused by the "Cloudflair". Then, I asked the hosting company to disabled it and now our server running without through the ColudFlar.
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